Delivery & Returns
Delivery & Returns
Delivery & Payment Terms and Conditions
To qualify for Next Day delivery, orders must be placed before 1pm GMT to allow for same-day dispatch. Weekends and UK public holidays are not classed as working days.
Deliveries are made to the address provided at checkout. Once an order has been signed for, delivery is considered complete and responsibility for the goods passes to you.
We aim to dispatch orders within 24-48 hours. During busier periods this may take slightly longer.
International Shipping
We offer worldwide delivery. Overseas shipments may be delayed due to customs procedures in the destination country. Any import duties, taxes, tariffs or customs fees are the customer's responsibility.
You have 30 days from the date of delivery to return unused items in their original condition for a full refund. This includes your 14-day statutory right to cancel under UK consumer law.
Returns and Exchanges
All returned goods must be in their original condition, with tags attached, in the original packaging.
To arrange an exchange, please email support@chiccarry.co so we can confirm stock availability. Exchanges can only be made for the same product in a different size or colour.
For returns:
1. Email support@chiccarry.co with your order number and reason for return.
2. We will confirm the return address and any next steps.
3. Use a secure, trackable postage method and retain proof of postage.
4. Once received and inspected, we will email you to confirm your refund.
Refunds are credited to the original payment method within 28 days of us receiving your return. We offer free return shipping within the UK.
**Late Returns:** Items must be returned within 30 days of delivery. Late returns cannot be accepted.
Acceptance of Order
After placing an order, you will receive a confirmation email. This confirms receipt only, not acceptance. We reserve the right to decline an order if payment cannot be authorised, the item is out of stock, or it does not meet our quality standards.