Refund policy

Who this policy applies to

This Refund Policy is issued by:

Trading name: Chic Carry
Legal owner: Kelly Nayara Pereira de Campos
Tax ID (NIF): 335190340
Registered address: Avenida de Fernão de Magalhães, 394, 5º Andar Esq, 4300-189 Porto, Portugal
Contact email: support@chiccarry.co
Contact phone: +351 929 003 454

Your return window

You have 30 days from the date of delivery to return unused handbags and accessories in their original condition for a full refund. This includes your 14-day statutory right to cancel under the UK Consumer Contracts Regulations 2013 — Chic Carry extends this to 30 days as a goodwill policy.

Condition of returns

All items must be returned in the same condition you received them:

Unused, unworn, and showing no signs of wear, marks, or damage.
In their original packaging, with all tags, dust bags and authenticity cards (where included) attached.
Accompanied by your receipt or proof of purchase.

We cannot accept returns or exchanges on gift cards or items marked "Final Sale" at the time of purchase.

How to exchange an item

To exchange, email support@chiccarry.co. We will place the item on hold and confirm stock availability. Exchanges can only be made for the same product in a different colour or style, subject to availability.

How to return an item for a refund

Email support@chiccarry.co with your order number and reason for return. We will confirm the return address and any next steps.
Use a secure, trackable postage method and keep your proof of postage. The item must be returned within 30 days of delivery.
Use appropriate packaging — ideally the original packaging — to ensure the item arrives in good condition.
Include your delivery note or invoice inside the parcel.
Once we receive and inspect your return, we will email you to confirm your refund has been processed.

Refund timing

Refunds are issued to your original payment method within 28 days of us receiving your return. Original delivery charges are non-refundable, except where the return is due to our error (faulty, damaged, or incorrect item).

Late returns

Items must be returned within 30 days of delivery. Returns received after this window cannot be accepted, except at our discretion.

Return shipping

If the return is due to our error (faulty, damaged, or incorrect item), we cover the return shipping cost.
For all other returns (change of mind, etc.), the customer is responsible for return postage. We recommend a tracked service, as Chic Carry cannot be held liable for items lost or delayed in transit back to us.

Faulty or damaged items

If your handbag arrives faulty, damaged, or not as described, contact us at support@chiccarry.co within 30 days of delivery, ideally with photos. In line with your statutory rights under the UK Consumer Rights Act 2015, we will offer a repair, replacement, or full refund, including return shipping costs, at no cost to you.