Refund policy

 

# Refund Policy

You have 30 days from the date of delivery to return unused items in their original condition for a full refund. This includes your 14-day statutory right to cancel under the Consumer Contracts Regulations 2013.

All items must be returned in the same condition you received them — new, unused, in the original packaging, with all labels attached. You'll also need the receipt or proof of purchase.

To exchange, please email support@chiccarry.co. We will place the item on hold and confirm stock availability. Exchanges can only be made for the same product in a different size or colour.

To return an item for a refund, please follow these steps:

1. Email support@chiccarry.co with your order number and reason for return. We will confirm the return address and any next steps.
2. Use a secure, trackable postage method and retain your proof of postage. The item must be returned within 30 days of delivery.
3. Use appropriate packaging — ideally the original packaging — to ensure the item arrives in perfect condition.
4. Include your delivery note or invoice inside the parcel.
5. Once we receive and inspect your return, we will email you to confirm your refund has been processed.

Refunds are issued to the original payment method within 28 days of us receiving your return. Delivery charges are non-refundable.

Late Returns: Items must be returned within 30 days of delivery. Late returns cannot be accepted.

Condition of Returns: "New and unused" means the item shows no signs of wear, marks, or tag removal, and is in re-saleable condition. For hygiene reasons, we cannot accept returns or exchanges on earrings, underwear, swimwear, gift cards, or sale items. We offer free return shipping within the UK. Chic Carry cannot be held liable for items lost or delayed in transit.