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Frequently Asked Questions (FAQ)
Where do you ship from?
Orders are shipped directly from our international supplier and delivered to the United Kingdom with full tracking.
Do you offer free shipping?
Yes — we offer free shipping on all orders over £40 within the UK.
Orders under £40 have a £5.00 shipping fee.
Can I track my order?
Yes. All orders include full tracking. You will receive a tracking number by email once your order is dispatched.
Please allow 2–5 business days for tracking updates.
What payment methods do you accept?
We accept:
Visa, Mastercard, and American Express — securely processed via Stripe
PayPal — processed via PayPal
All payments are protected with SSL/TLS encryption, and we do not store your card details.
Are there any customs fees or import charges?
Most orders do not incur customs fees.
Orders under £135 are generally not subject to import duty in the UK.
Orders over £135 may be subject to HMRC charges, which are the responsibility of the customer.
What is your return policy?
You may return items within 14 days of delivery under UK consumer law.
We also offer an additional 30-day return window for unused items in original condition.
To start a return, contact support@chiccarry.co.
What if my order arrives damaged or incorrect?
If your order arrives damaged or incorrect, contact us immediately at support@chiccarry.co so we can resolve the issue.
Premium Quality Guarantee
Carefully crafted products designed for durability and elegance.
Fast & Secure Delivery
Reliable UK delivery with tracking on all orders.
14 Day Returns
Return your item within 14 days through our Returns Portal. Simple and hassle-free.